Cozy Cream Velvet Straight Sofa
Cozy Cream Velvet Straight Sofa
SKU:SXY24022503
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![Cozy Cream Velvet Straight Sofa](http://www.lyfairs.co.uk/cdn/shop/files/TOV-IHL68574.media.02_664x664_27d59947-c1d1-4df1-b9f4-c168b592e63d.webp?v=1708845989&width=500)
Cozy Cream Velvet Straight Sofa
Elevate your living space with our Cozy Cream Velvet Straight Sofa. Its elegant design adds refined sophistication to any room, while its sumptuous velvet upholstery and polished tight seat provide optimal comfort. Perfect for modern, clean-lined spaces, this sofa will always make a stylish statement.
- PRODUCT COLOR:Cream
- PRODUCT MATERIALS:Velvet, Wood
- LEG COLOR:Black
- Warranty:3 Years, 90 days no reason to return
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Delivery Policy
Delivery Policy
1. How long does it take for me to receive the package?
Orders has to be processed before it is shipped. The time you wait before receiving the package is made up of Processing Time and Shipping Time.
The processing time is 10 working days
An order status of "Processing" means your order has been verified and put into processing procedure. Processing time is required because we need to confirm your contact information and delivery address, sort item(s), conduct strict quality checking and pack the item(s). When your order is packed properly, it will be handed in to the shipping company.
An order status of "Shipping" means your item(s) has started to ship, and you can track your order once the tracking number is updated by the courier. Since the whole shipping process involves international shipping, the package might be in transit or going through custom cleareance. During this period, tracking number will not be updated until the item is fetched by the courier company. You may wait for 3-5 days to get the tracking number updated for Expedited Express . Please feel free to contact us if you need help concerning the shipping status of your order.
Please Note:
A. Processing Time is calculated from the time you paid and the order is verified (verification Email will be sent after payment).
B. You may change your mind after placing the order, including but not limited to: switch to another color, size, style or a different product, changes in address. If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. A confirmation Email will be sent informing the updated Estimated Delivery Time.
C. For holidays, processing time may takes longer than it usually is. We will notify you in advance.
Shipping Time:
We provide a range of shipping methods depending on the product category and the country/region. Your shipping time will be affected by the shipping method you specified. Please refer to the chart below to look into more specific shipping time.
Shipping Method |
Countries/ Region |
Shipping Fee |
Time (Working Days) |
Expedited Express |
Western United States, United Kingdom |
$99 |
7-10
|
Expedited Express |
Eastern United States, Canada, Europe |
$99 |
7-10 |
Expedited Express |
Australia, Japan, Singapore |
$99 |
7-10 |
Standard Express |
Western United States, Australia |
Free |
30-35 |
Standard Express |
Eastern United States |
Free |
30-35 |
Standard Express |
Mexico, Japan, Singapore |
Free |
30-35 |
Please Note:
A. Countries which require customs duty. The customs policies differ among different countries. Once the parcel reaches the destination country, any customs or import duties that might occur should be paid by the recipient.
B. Within 1-2 business days, after the order is successfully dispatched, we will provide the tracking number of your order by sending an email to the registered email address.
C. We apologize that the P.O.Boxes and military addresses(APO, FPO)can not be delivered. For the US territories, please leave a note when you place an order. For example, if your address is in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section.
2. How much does the shipping cost?
The price of expedited shipping fee is fixed $45 all over the world . The standard shipping fee is free all over the world.
A range of applicable shipping methods are shown, along with its estimated duration and the fee (as shown below)
3. How do I estimate the Delivery Time?
Estimated Delivery Time = Processing Time + Shipping Time (depending on your location)
The Estimated Delivery Date is when we expect to fulfill your order based on your country/region and the shipping method you specified. Processing Time along with Shipping Time is counted.
The Estimated Delivery Date could be affected by our inventory availability, processing capacity, and unforeseen factors such as strikes or natural disaster. We will notice you in advance if there are factors that might cause delay in delivering your order.
Please Note: We are not liable for delay caused by the following situations
A. Contact information or delivery address is changed/corrected after placing the order;
B. The product(s) in your order is re-specified, such as changing to a different color, different size, etc, after placing the order;
C. The first delivery attempt is within the Estimated Delivery Date. If the courier has made a first-time delivery attempt within the Estimated Delivery Date, but you missed it/ arranged a pick-up/ the address was invalid, we are not liable for the time when you could actually get the package;
D. Your delivery address is in remote area.
The shipping information will be updated from time to time, and the final interpretation right belongs to Lyfairs. You can contact us for more shipping details.
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FAQ
FAQ
Choose your desired quantity, then click on "Add to Bag" or "Buy It Now". You will be invited to create an account. Simply follow the screens through until you receive confirmation that the transaction has been accepted. If the products you want are unavailable, you can leave your email address at the bottom of every page then subscribe or contact support@lyfairs.com via email, we will notify you as soon as the products are back in stock.
2. DO YOU HAVE A MAXIMUM QUANTITY AND AMOUNT OF AN ORDER?
We have no exact limitation of an order, but the maximum quantity and amount should be less than the products in stock.
3. WHAT KINDS OF PAYMENT CAN I USE?
You can use Visa, MasterCard, or debit cards with the Visa/MasterCard logo; and PayPal. All kinds of payment are safe and secure. Please note that we do not accept personal checks and money orders.
4. WHY MY PAYMENT HAS BEEN REJECTED?
There are many reasons may cause the failure of your payment.
(1) if your bank rejected to make the payment, please contact your bank directly to solve the problem as to protect your security and privacy, your bank will not provide us with information about why your payment was declined.
(2) if the problem was caused by the order, you are suggested to check if the products you place are not available or you go against the purchase restriction. If the order is in normal condition, please contact us support@lyfairs.com via email.
5. HOW CAN I CANCEL OR CHANGE MY ORDER?
If you want to cancel or change your order, you can firstly do it on order page on your own. If the orders submitted have been processed and shipped, we cannot cancel or modify orders for you. We are really sorry for any inconvenience this may cause. After processing, your order will be delivered in approximately 10-15 days or even longer at COVID-19 pandemic unless an expedited method of shipping was requested by you.
To receive a full refund to your original form of payment, please review our REFUND POLICY to properly prepare your return order, and return the products to us according to the directions.
6. HOW TO TRACK MY ORDER?
When your order and payment are validated, your order will be prepared and dispatched, you will receive an order dispatch confirmation by email. In this email, you will find a parcel number. By clicking on the link to the website in this email, and entering the parcel number, you will be able to track your parcel.
7. WHERE CAN I VIEW MY ORDER HISTORY?
If you are a registered member, you can view your order history on your account order page.
8. WHAT IF I WANT TO DELIVER TO ANOTHER LOCATION?
You can change your billing address and enter the required shipping address in the appropriate fields when place an order or contact us before the order has been processed and shipped.
9. WHAT CAN I DO IF I HAVE NOT RECEIVED MY ORDER?
Most parcels will arrive on time, but sometimes the tracking may show as "delivered" when you don't have your parcel. If the tracking for your parcel shows it as delivered but you haven't received it, you can do as follows or contact us:
(1) check if someone else at your address has accepted it but you were not be notified.
(2) check if an attempted delivery notice has been left in your letter box or on your door. Follow the instructions on that notice to request re-delivery or to arrange collection of the parcel.
(3) use the delivery confirmation and tracking number to contact the carrier.
10. WHAT CAN I DO IF THERE ARE MISSING OR DAMAGED PRODUCTS IN MY ORDER?
If the products you received do not comply with your order or if the products have been damaged, please contact us via email with the pictures of the products condition, then return the products in their original form and packaging accordingly. The cost of returning products shall be paid by yourself if the products meets the condition of non-compliant products.
For more information, please review our REFUND POLICY.
11. WHAT IF I FORGET MY USERNAME OR PASSWORD?
Don't worry. If you forget your username, you can contact us and provide your phone number, we will help you find your information. If you forget your password, you can go to the "Sign in" and click on "Forgotten Password", then a link to change your password will be sent to your email.
You can also register a new account if available.
12. HOW TO UPDATE MY PERSONAL INFORMATION?
The personal information gathered when you created a secure account can be changed by you at any time by managing your account online. Simply log into your account and change the information you want.
13. WHAT IF I WANT TO ASK AN EXPERT FOR ADVICE?
You can click on "Ask An Expert" or contact us with your questions by support@lyfairs.com via email.
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Refund Policy
Refund Policy
Lyfairs.co.uk sticks to the tenet of "quality first, customer foremost". We have a Quality inspection team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary. If you are not satisfied with your purchase, please take advantage of our cancelation policy and return policy.
Regarding the problems not mentioned below, please email to support@lyfairs.co.uk including an explanation and photographs stating the reason for your request.
Cancel Policy
All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. Once your order has been shipped, it can no longer be canceled. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).
Cancellation before payment
1. Log into "My Account" and click on "My Orders".
2. Click on the order number that you would like to cancel.
3. Click on “Delete this order” and confirm that you want to cancel it.
Cancellation after payment
Please note that we may offer a corresponding cancellation policy or solution to customer’s inquiries based on the different product categories.
1. Orders canceled before shipping will be eligible for a full refund, except for made-to-order products.
2. Once your order has been shipped, it can no longer be canceled.
Return Policy
We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged and in original package. All the return shipping fees will be covered by buyers.
Return a DOA (dead on arrival) item.
If the item arrived broken, please contact us support@lyfairs.co.uk within 45 days from the delivery date and follow the procedure for the 45 Days Product Guarantee.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by buyers.
60 days conditional return
If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a 50% refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
If a product is damaged or not working, please refer to our 45 Days Product Guarantee or the warranty of its category. The return package should contain all the accessories of this product, which should still be in good condition. the return shipping fees will be covered by buyers.
After 60 days from delivered
We will not accept requests for a refund or a replacement after 60 days from delivery.
Please contact our customer service support@lyfairs.co.uk representatives for more information.
Defective, Damaged, Mis-shipped, Lost Items:
1. You are eligible for a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged or mis-shipped item. For lost items, we will reship for you if it’s in stock. Or else you will get a refund. You need to contact us within a week if the item was damaged and send us the damged proof picture to us . We will refund partial money if you didn't contact us within 7 days .
2. If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.
How can I return the defective item to lyfairs ?
Please contact us support@lyfairs.co.uk before returning a defective item to receive the return shipping address and other instructions.We will not be responsible for returned item(s) without notifying us in advance.
Below are some further suggestions and important reminders:
1. Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;
2. After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.
3. Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense;
4. You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;
5. If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;
6. We can arrange a refund or a replacement of the product after receiving the defective item;
7. Please place a note inside the return package by including the following details (this will accelerate your return request):
8. If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
What we need:
1. your order number;
2. the product ID or name and the quantity;
3. a short description of the problem occurred with this product;
Please Note:
1. Once your request has been approved, our customer service will offer you the return address (not the location address or the parcel address).
2. Please send the item back to the return address as soon as possible and then send us the tracking number.
3. Items received unused, undamaged and in original package. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.
4. We reserve the right not to process the refund if your request not be approved or items returned in unacceptable condition.
Any purchase on lyfairs.com indicates that you have read, understood and agreed with our Cancellation & Return Policy stated above. Lyfairs reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum or the relevant section of our help center.
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